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Shipping  

All orders are shipped out within 1-3 days of purchase.

Orders are sent directly from our Houston, TX warehouse. All shipping services include tracking information.

After your order has been successfully placed, you will receive a confirmation email. Once it has been shipped, you will receive a second email containing your tracking information. Please allow up to 24 hours for your tracking information to be updated.

COVID-19 SHIPPING DELAY NOTICE.

Please Note: Due to the ongoing COVID-19 pandemic, the overwhelming demand for deliveries across the US and overseas, as well as modified practices by shipping carriers to keep their workforce and customers safe, delivery of packages may be delayedShipping times are estimates only and cannot be guaranteed.

We will continue to be here to support you as our customer, before, during, and after the buying and shipping process and we appreciate your understanding and patience in these unprecedented times. 

FREE Returns and Exchanges 

If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be in the state you received them, and in the original packaging).

Full refunds are given as long as a return request is communicated in under 21 days of receiving the order. Free exchanges are given as long as a return request is communicated in under 30 days of receiving the order.

Easy Return and Exchange Process: 

1. Email customer care at cassie@happycatcentral.com. If you would like a refund, request a return package that includes instructions and a return shipping label. If you would like to make an exchange, request an exchange package.

2. Ship your return, including our filled-out return form.

3. When we receive your return, it will be processed in under 48 hours. Once it is processed, your full refund will be given. Please note that refunds can take up to 3 business days to be returned to your account. If you’re requesting an exchange, the merchandise you requested in your exchange form will be shipped immediately once your return is accepted, granted that they’re in stock.

If you have any questions regarding our Shipping and Returns Policy, please contact us at cassie@happycatcentral.com.